Customer policy

HEY AMAZING CUSTOMER! 🌟

We’re all about making your shopping trip a breeze. Here’s the lowdown on what to do in different situations to keep your vibe positive:

DELIVERY DEETS 🚚

We try our best with delivery times, but sometimes it’s like herding cats. No guarantees on exact dates, especially during wild times like holidays or strikes. Order ahead to be the chill cat who avoids disappointment. Replacements? Only after 7 days in normal times and 10 during holiday/strike chaos.

MISSING MAGIC 🎩

Suspect something’s missing? Record yourself opening the package, showing the label and stuff inside. We’ll only believe you with video proof. Share it privately on Telegram to keep it low-key.

FREEBIE REPLACEMENTS 🎁

Tracked delivery and your order gets lost? Free replacement! But if it says “delivered” and you’re like, “Nah, didn’t happen,” we trust our courier buds. No refund/replacement for sneaky untraceable deliveries.

NO RETURNS PARTY 🚫

For privacy reasons, returns are a no-go at this party.

NO CASH BACK 🤑

Once you’ve dropped the cash and got the confirmation, it’s a one-way street. Only refunds for replacements or if your product’s playing games. Dodgy flower, shake, or kief? Keep it unopened, snap pics on a scale, and let us know.

SOLD OUT SITCH 🤷‍♂️

Sometimes we go a bit cray with overselling. If you’re the unlucky one, our squad will hit you up with some alternatives. Just make sure your email is up-to-date.

CHILL AND PRIVATE 🕶️🤫

We’re all about privacy. UK address with a posthole – no real name needed. We even high-five using an alias and an alternative email. Your order is like a secret agent – smell-proof, pro-packaged, and unmarked. No sharing your deets with third-party snoops.

If your situation isn’t covered here, hit us up. We’ll do our best to sort you out. Stick to the chill vibes and follow the rules to keep the good times rolling.

Big thanks for being part of our awesome crew!

Cheers, Weed Wonderland